Wednesday, January 11, 2012

2/3 can I make the hat trick ?

Happy New Year and all that Jaz! 

I love to shop but the thing that lets most retailers down is their staff  - their ability to strike up a relationship with their customers and then ensure the vital part of a sale is to ensure the customers purchase will make a difference in their life in a timely and polite no crap kinda way.

Simple enough? Nope it seems there is no staff training out there in retail land.... or is there...

Think about it for a moment:

If I could sell you something that would improve your quality of live, make more time for you to enjoy the quality times in your life  - whether it be down time, time with family or bring some pleasure to your little neck of the woods?

Have I got your attention?



you betcha!

I know I would….my time is valuable, im a busy person, businesses, family and lots of volunteer commitments….I scream from the roof…

In the past I have had less than satisfactory experiences with phone retail and especially retail online….after all its global, your a faceless number/ name out there in the Internet of life...

But my 2 latest online chat/retail experiences have been unreal – a great start for 2012 and slowly restoring my faith in on-line retail experiences.

Meaning that most online purchases through ebay/online stores etc are usually straight forward.

But if you happen to have a slightly out of the box retail need....hold on its real windy out there...

But in saying all that... I have tried the the latest online retail fad – support chat….

Real people that can make decisions...OMG!

1/ update software, tricky one... this one..... need to upgrade from a very old Adobe product to latest version with all the bells and whistles…please make this simple for me...

2/update phone as 4 year phone is out of contract and wont update itself any more, needs a bin real fast.. who doesn't love dealing with telco's... oh dear.... headache tablets at the ready.

Task 1 – results: search on-line, log in, find chat on-line support - OMG its a real person with the same name as me....a little spooky ....
total time 23 minutes for online questions, selection, extra purchase, payment – delivered to my door within 7 days from Ireland.


Task 2 – results: 33 minutes for lots and lots of questions back and forth, selection of handset, choose plan choice, billing choice, proof of identity and finally payment – delivered to my door within 7 -10 working days ( they promised )

OMG and they even rang me when the connection was dropped via bad weather..
they I had a nice chat with my online support person who was so SWITCHED ON.

Love it!

that's what it is about....I'm a loyal customer will tell 25+ of my friends and sing their corporate praises online....everywhere...

Task three to purchase IT equipment on line....searching for the support we blog...

Maybe my faith in retail especially online is being restored...